FAQ

The Banff Alpine Clinic is open 7 days a week.
Monday -Thursday 8:00 – 7 PM
Friday: 8:00 – 5 PM
Saturday – Sunday: 9:00 – 5 PM
We are closed for statutory holidays.

NO for urgent care
YES for Annual Physicals, PAPS, and routine visits.

YES.

We accept and bill to Canadian health plans (with the exception of Quebec as this province does not accept reciprocal billing). If you have been out of the province for more than 6 months you need to switch to Alberta Healthcare as you are no longer covered.

You must bring your healthcare card with you or you will be charged for the visit.

If you paid for your visit and obtain valid Alberta Healthcare to cover the date of the visit you will be eligible to receive money back from Alberta Healthcare. To obtain the refund you need to call the Clinic with your Healthcare number and we will request a cheque to be sent to your postal address.

If you do not have Canadian healthcare you will have to pay for your visit. We will provide you with the proper receipts so that you can be reimbursed by your insurance company.

You must book an appointment at the Clinic to discuss the referral process.

NO

Phone in prescriptions are available for a $100 fee. This service is not covered under Canadian Healthcare and is at the discretion of the Doctor. Triplicate medicine and narcotic medicine cannot be renewed by phone. If you do not want to pay for a prescription then you need to come in and see the Doctor in person.

NO

You will only be contacted if your results are positive and if the Doctor needs to follow up with you. If you are still unwell you should make a follow appointment for re evaluation.

If you would like to transfer your records to the Alpine Medical Clinic, you will need to come in and sign a release form. Please be aware that there may be a charge for this service.